Terms and conditions

These terms and conditions apply to all sessions and trajectories at Essence Pillar, the practice of Femke van Gurp, located at Capucijnenstraat 21 C21, 6211 RN in Maastricht. By booking a session you agree to these terms. Questions? Get in touch via info@essencepillar.com.

Essence Pillar offers sexology, somatic psychotherapy, relationship therapy and trauma therapy, individually (1:1) and for couples, in Maastricht and online. The guidance is not a substitute for medical or psychiatric care and the practice is not set up for crisis care. In case of acute unsafety or crisis: contact your general practitioner, the out-of-hours GP service, or call 112.

Signing up happens through the sign-up form on this website. You will receive a reply within 2-3 working days; please allow for a possible waiting time. We always start with an intake, in which we align together whether my way of working fits your question. After the intake, both parties can decide not to continue.

The current rates are listed on the rates page. Invoices are sent by email and have a payment term of 7 days. Sessions are generally not reimbursed under Dutch basic health insurance; please check with your insurer or employer about the options.

Cancelling and rescheduling are treated the same:

• More than 5 working days in advance: free of charge
• 5 working days up to 72 hours in advance: 50% of the rate
• Within 72 hours: 100% of the rate

Working days are Monday to Friday. You can cancel or reschedule by email or by phone. If I have to cancel a session myself, we will schedule a new moment free of charge.

What you share in sessions is treated confidentially, within the limits of laws and regulations. I keep a limited client file with the data needed for careful guidance. How I handle your data is described in the privacy policy.

You remain responsible for your own choices and health. Please share relevant medical or psychological complaints and changes in medication in good time, and always contact your general practitioner in case of physical complaints. See also the disclaimer.

Are you unhappy about something? Let me know, and we will look for a fitting solution together. If we cannot resolve it together, we will discuss which next steps are possible.

These terms may be updated, for example when the practice or laws and regulations change. The current version is always available on this page.

Download the complete binding general terms and conditions.